Data Deletion Requests

Open Contact: Privacy or data-rights request. Enter your name and account email, and state whether you want to close your account or delete specific personal data. Mobile number is optional.

Describe the data or account concerned and acknowledge the form's privacy notice. Do not include your password, payment credentials or unnecessary sensitive information. Keep the reference code shown after a successful submission for follow-up.

For an under-18 account, the parent or guardian managing the account should submit the request using guardian contact information.

We may verify identity before acting on a request. As described in our Privacy Policy, account and progress data are ordinarily deleted within 90 days after a verified deletion request where no exception applies.

Information may be retained for a legal hold, safety issue, transaction, fraud prevention or mandatory record. Backup copies follow infrastructure rotation and may take additional time to disappear. Provider-side technical data follows the applicable provider setting and policy.

You can clear locally stored diagnostic results, trial intent and sign-up prefill through your browser's storage controls. Clearing browser data does not delete your account or server records.

Use the same privacy contact form for a follow-up or grievance and include your existing reference code. Read the Privacy Policy for the full retention and rights information.